Sometimes you need to clean up your database: remove old leads, clear out test records, delete people who left years ago, or start over with a fresh directory. On Raklet you don't have to delete contacts one by one. The Delete action on the Contacts page removes everyone on the list you are currently viewing, so the trick is to get the right people on that list first.
This article covers two scenarios:
Delete a specific group of contacts: tag them, filter by the tag, then delete.
Delete your entire directory: clear all filters, then delete.
Before You Start
Bulk deletion cannot be undone from the admin panel. Deleted contacts lose their profile, subscriptions, payments, and activity history. If you have a backup sheet you can re-import names and emails, but the history will not come back.
Export first. Before deleting, go to Contacts > More > Export and download the list you are about to remove. See How Do I Export My Contacts.
Check your permissions. Super admins can always bulk delete. Staff members with a custom role need the bulk delete permission for contacts in their role settings, otherwise the Delete option will not appear under More.
Tag the Contacts You Want to Delete
Create a tag such as "To delete" and add every contact you want to remove to it. You can build the list in a few different ways and combine them.
Option A: Filter and tag in bulk
Go to Contacts and use the filter bar to narrow the list, for example by membership status, last payment date, join date, or a custom field. Once the list looks right, click the Tag button above the grid, choose New tag, type the tag name and click Add Tag.
Important: the tag is applied to every contact matching the filter, not only the rows visible on the current page. Check the result count next to the filter before you tag.
You can repeat this with different filters. On the second and later rounds pick Existing tag and select the same tag so everyone ends up in one list.
Option B: Tag contacts one by one
For a handful of hand-picked people, open each contact's profile, find the Tags section and click Add Tag, then choose your "To delete" tag. See How to Create and Manage Tags.
Option C: Import a list into the tag
If you already have a spreadsheet of the people to remove, go to Settings > Tags, open your tag and use Import Contacts with their Member No or Raklet ID. See Importing Your Contacts into a Tag.
Filter the Contacts Page by the Tag
Back on Contacts, clear any other filters, open the filter bar, choose the Tags field and select your "To delete" tag. The grid now shows exactly who will be deleted, and the count at the top tells you how many.
Scroll through the list and double-check it. If someone is there by mistake, open their profile and remove the tag, then refresh the filter. It is much easier to fix the list now than to recover a contact later.
Go to More under Contacts
With the filter still applied, click the More button above the grid.
Click Delete
Select Delete from the dropdown.
Confirm the Number of Contacts to Delete
A confirmation window shows how many contacts are about to be deleted. This number is the size of your filtered list. If it does not match what you expect, click Cancel and check your filter.
To confirm, type that exact number into the box, tick "Yes, I want to delete these contacts", and click Delete Contacts.
Deleting Your Entire Directory
If you want to remove every contact in your account, skip the tagging steps. Go to Contacts, make sure no filters are applied so the count at the top equals your total number of contacts, then follow Steps 3 to 5 above. The confirmation window will show your full contact count.
Tips
The deletion runs in the background. It might take a few minutes until the contacts disappear from your list, so don't start a second deletion right away.
This action is not reversible from the admin panel. Our engineering team can recover deleted records from backups for up to 30 days as a paid service for Premium plans. After 30 days the data is permanently removed. See How to Restore Deleted Contacts.
Every bulk deletion is recorded in Reports > Action Logs, so you can always see who deleted contacts and when.
The "To delete" tag itself stays in Settings > Tags after the contacts are gone. You can delete the tag or keep it for the next clean-up.
To remove just one person, open their profile instead. See How to Delete a Member.