When to Use This Method?
A member pays cash or card on-site
Payment is processed outside of Raklet
You want the member’s membership card, check-in access, and benefits to activate correctly
Step-by-Step: Assigning a Subscription After an Offline Payment
From your dashboard, navigate to Admin Panel → Contacts and open the member’s profile: Admin > Contacts > Contact Profile > Membership > Add Subscription.
Select the relevant subscription plan (e.g., Premium Membership)
Set the start date (for example, January 1, 2026)
You can choose whether the subscription has no end date (auto-renews), or a fixed end date.
The subscription can also be a one-time one.
At this stage, the subscription will appear as Scheduled if it's not dated in the past.
The invoice will be generated automatically based on your subscription settings. Since it's paid offline, you can then add the payment record manually.
To reflect the offline payment:
Add a payment record manually
Enter:
Amount paid
Payment date
Payment method (cash, card, etc.)
Reference number if available
Once the payment is recorded, the member’s balance will update to 0.
After saving:
Refresh the member profile
The membership will now show as Active
The membership expiration date will be visible if available
How does this affect Membership Check-In?
Membership QR codes on the digital membership cards are dynamic.
Each scan directs to a live check-in page.
Any changes to subscription status, payment, or membership validity are reflected instantly
Once the subscription is active, instructors scanning the QR code will see the member as eligible to be checked in.
Member Access to Their Card
After the subscription is assigned, members can:
View their membership card
Add it to Apple Wallet or Google Wallet
Download it as an image
All updates are reflected automatically on the card.
Things to Know
Online payments do not require manual steps. Members can subscribe and pay directly.
Offline payments must be manually recorded to activate access.
If a subscription is scheduled but unpaid, check-in will remain disabled.
QR codes do not change; they always pull the latest membership status.
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