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If A Member Doesn't Pay Their Fee, Is Their Membership Renewed?
If A Member Doesn't Pay Their Fee, Is Their Membership Renewed?

It's completely up to you to decide when to cancel memberships when members don't pay on time. Check out our article to learn more.

Updated over a week ago

With Raklet, renewing the memberships of the members who do not pay is all up to you. You can determine whether the system will cancel the membership automatically or not.

What if the Membership Fee Not Paid?

When you create a subscription plan, you can decide the "if not paid" rule. You can either leave the subscription as is or cancel the subscription.

Update Cancel Subscription Details

If you select "Cancel subscription", the system will give you 3 more options:

  • Grace Period: Allow your members to make the payment in a specific period before the subscription is canceled.

  • Update membership status to Frozen: If enabled, once the membership is canceled, the membership status will updated as Frozen which will prevent members from logging in to the system. If you want to allow them to log back in, you'll need to update their status as Active again.

  • Void latest invoice: If enabled, once the membership is canceled, the latest invoice will be removed for the member.

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