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Turning the Welcome Email On or Off for Imports and Contact Creation

Control whether new members automatically receive the welcome email after an import or when a contact is created.

You can now decide whether new contacts automatically receive the welcome email after an import or when a contact is created. This is useful when you are importing a large list and do not want to trigger a burst of welcome emails to everyone at once.

Where to find it

  • Go to Messages > Automated and open Email Template Settings.

  • Use the Send Welcome Email After Import / Contact Creation toggle to turn the behavior on or off.

  • When the toggle is off, the Welcome Email template row is hidden and no welcome email is sent for newly imported contacts.

Good to know

  • Welcome-on-import is off by default, so existing organizations are not surprised by a sudden email send after a large import.

  • Only newly imported or created contacts are affected. Updating existing contacts through an import never triggers the welcome email.

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