Plans change. You can let attendees cancel their own free event registration, so they do not need to contact you and you do not need to delete the registration for them. Their spot is released right away, so someone else can register or move up from the waitlist.
Turn On Cancellation for an Event
Cancellation is off by default and is set separately for each event.
Go to Events in the admin panel and create a new event or edit an existing one.
In the event form, find the Cancellation section and turn on Let attendees cancel their free registration.
Optionally, enter how many hours before the event starts cancelling should close. Leave it empty to allow cancelling until the event starts.
Click Save.
Recurring events and cloned events keep this setting.
How Attendees Cancel
Attendees can cancel in two places:
From the confirmation email: the link in the registration confirmation email opens their ticket page, where they click Cancel registration and confirm. They do not need to log in, so this also works for people who are not members.
From the member portal: logged-in members can open their tickets list and cancel from there.
After cancelling, the ticket page shows that the registration has been cancelled.
What Happens After a Cancellation
The registration is cancelled and all of its spots are released.
The attendee receives an email confirming the cancellation.
You receive a notification email with a link to the registration, unless notifications are turned off for that event.
On the registration's detail page in the admin panel, the registration is marked as Cancelled by attendee.
When Attendees Cannot Cancel
The Cancel registration button is not shown when:
Cancellation is not turned on for the event.
The cut-off time has passed or the event has started.
The registration includes any paid ticket, even if other tickets in it are free.
A coupon brought the price down to zero.
The registration was added by an admin or at the door.
In these cases, the attendee can contact you and you can change or delete the registration from the admin panel.
Things to Know
The whole registration is cancelled. If a registration includes guests, cancelling removes everyone on it.
Cancelled registrations leave the attendee list. They no longer appear in the event's registrations list or count toward capacity. You can still find the details through the link in your notification email.
Paid registrations and refunds are not handled by this option. Refund paid registrations from the admin panel as usual.