A single registration can include several attendees, for example a member who registers themselves and two guests. If one of them can no longer attend, you can remove just that person and keep the rest of the registration as it is. Their seat is freed and your event's numbers update automatically.
Open the Registration
Go to Events in the admin panel and open your event. In the Registrations tab, click the registration you want to change. The registration detail page lists every attendee under Attendee Details.
Remove One Attendee
Click Remove attendee next to the person you want to remove and confirm.
After you remove an attendee:
The other attendees stay on the registration and keep their tickets.
The ticket quantity on the registration goes down by one.
One seat is released, so your event's attendee count and remaining capacity update. If you use a waitlist, the next person can get the seat.
When You Can Remove an Attendee
The Remove attendee button appears when the registration:
Is for a free ticket.
Is Completed and has more than one attendee.
Is not part of a class series.
For paid registrations, the button is not shown. To change one of these, delete the registration, add it again with the right number of attendees using Add Registration, and refund the difference from your payment provider.
Deleting the Whole Registration
If you want to cancel everyone on a registration, use Delete on the registration detail page instead. The confirmation message tells you how many tickets will be freed, so you can check before you confirm that you are removing the whole registration and not just one person.
Things to Know
No email to the removed attendee. Raklet does not send a cancellation email when you remove an attendee, so let them know yourself if needed.
The last attendee stays. You cannot remove the only attendee on a registration. Delete the registration instead.