Every contact in Raklet has a profile status. It tells you where the person stands with your organization and decides whether they can log in to your member portal. This article explains each status, what happens to the member's access, how to change a status, and how to see every status change in your Action Logs.
Note: The profile status is not the same as the subscription status. A member can have an Active profile while their subscription is Past Due. See Membership vs Subscription for the difference.
What Does Each Status Mean?
Status | When to use it | Can the member log in? |
Active | The default status. The person is a current member of your organization. | ✅ Yes |
Frozen | Access is temporarily suspended, for example because of an unpaid fee or a paused membership. The member stays in your records. | 🚫 No |
Resigned | The person has left your organization. Their history stays on the profile. | 🚫 No |
Deceased | The person has passed away. Their profile is kept for your records. | 🚫 No |
Pending Deletion | Set automatically when a member deletes their own account from Settings → Privacy → Delete My Account. | 🚫 No |
What Happens When a Member Can't Log In?
If a member whose status is Frozen, Resigned, Deceased or Pending Deletion tries to log in, Raklet does not let them in. Instead they see a message saying their e-mail address is listed as frozen, resigned, deceased or deleted, with your organization's support e-mail so they can contact you.
Make sure your organization's support e-mail is up to date, since this is where those members will reach out.
Access never comes back on its own. Even if a frozen member pays their outstanding balance, an admin must change their status back to Active before they can log in again.
How Does a Status Change?
A profile status can change in a few ways:
An admin edits the profile: you pick a new status on the contact's profile.
An unpaid fee rule: if a membership plan uses the "Update membership status to Frozen?" option, the member is set to Frozen automatically after the grace period. See What Happens When a Member Doesn't Pay Their Membership Fee?
Pausing or resuming a subscription: pausing a subscription sets the profile to Frozen, and resuming it sets the profile back to Active.
Importing contacts: a status column in your import file updates the status of the contacts in the file.
The member deletes their account: the status becomes Pending Deletion. See How to Track Deleted Member Information?
How to Change a Member's Status
Go to Admin Panel → Contacts and open the member's profile.
Click Edit Profile.
In the membership details, choose the new Status (for example, change Frozen to Active to give the member access again).
Save the profile.
To see everyone with a given status, use the Status filter on the Contacts page.
How to See Who Changed a Status and When
Every profile status change is recorded in your Action Logs, so you can always see what the status was before, what it changed to, who made the change and when.
Go to Admin Panel → Reports → Action Logs.
In the Action ID filter, select Profile Status Changed and click Filter.
Each row shows the time, the contact and who made the change. Requested By shows the admin's name with Manager, the member themselves, or System when the change happened automatically (for example, an unpaid fee rule).
Click Details on a row to see the status Before and After the change.
Status changes also appear on the contact's own activity timeline, and they are included when you export your Action Logs.
Things to Know
Only actual changes are logged. Saving a profile without changing the status does not create a log entry.
When an import changes the status of many contacts, you get one log entry per contact whose status changed.
Status change logging started in October 2026. Changes made before that date are not in the log.
Changing the profile status does not cancel or change the member's subscription. Manage subscriptions separately from the Membership section of the profile.