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How to Customize Automated System Messages?

Customize all the message module sent automatically such as membership application and approval, event registration and much more.

Updated over a week ago

The message module is not just about email, but today we want to show you email customization.

Do you want to change the copy in the email when someone signs up for your account or registers for your event? It's easy to customize these system emails on our platform.

However, first, you need to verify your account by uploading your legal entities to make any edits here.

Open Email Template Settings

Let's first navigate to Admin > Messages > Automated where you can find the list of automated emails. You can edit the default templates' write message part.

Do you want to create new templates from scratch? Simply go to your message templates page and create a new one.

Short-Codes

You can use these dynamic fields in all of your email/message templates:

  1. |*FIRSTNAME*|

  2. |*LASTNAME*|

  3. |*EMAIL_ADDRESS*|

  4. |*BALANCE*|

For your customized templates, you can use the following shortcodes depending on the context:

Email Activation: |*EMAIL_ACTIVATION_URL*|

Set Password: |*SET_PASSWORD_URL*|

Reset Password: |*RESET_PASSWORD_URL*|

Membership Application Approved: |*EMAIL_CONFIRMATION_LINK*|

  • Please note that it is not possible to remove the shortcodes above and the email parts including these codes from the email templates.

Membership Application Received

  1. |*ORGANISATION_SUPPORT_EMAIL*|

  2. |*APPLICATION_DATE*|

Event Receipt

  1. |*EVENTNAME*|

  2. |*EVENT_START_DATE_TIME*|

  3. |*URL_OR_ADDRESS*|

  4. |*EVENT_JOIN_URL_OR_EVENT_ADDRESS*|

  5. |*PAYMENT_DATE*|

  6. |*AMOUNT_PAID*| |*TICKET_DETAIL_URL*|

  7. |*ORGANISATION_SUPPORT_EMAIL*|

  8. |*FACEBOOK_SHARE_LINK*|

  9. |*TWITTER_SHARE_LINK*|

  10. |*LINKEDIN_SHARE_LINK*|

  11. |*GOOGLE_CALENDAR_URL*|

  12. |*YAHOO_CALENDAR_URL*|

Here are a few examples of how your customized system emails can look like:

examples

Full list of short-codes:

  1. |*FIRSTNAME*|

  2. |*LASTNAME*|

  3. |*BALANCE*|

  4. |*APPLICATION_DATE*|

  5. |*EMAIL_ADDRESS*|

  6. |*ORGANISATION_SUPPORT_EMAIL*|

  7. |*EMAIL_CONFIRMATION_LINK*|

  8. |*EVENTNAME*|

  9. |*EVENT_START_DATE_TIME*|

  10. |*URL_OR_ADDRESS*|

  11. |*EVENT_JOIN_URL_OR_EVENT_ADDRESS*|

  12. |*PAYMENT_DATE*|

  13. |*AMOUNT_PAID*|

  14. |*TICKET_DETAIL_URL*|

  15. |*FACEBOOK_SHARE_LINK*|

  16. |*TWITTER_SHARE_LINK*|

  17. |*LINKEDIN_SHARE_LINK*|

  18. |*SET_PASSWORD_URL*|

  19. |*RESET_PASSWORD_URL*|

  20. |*EMAIL_ACTIVATION_URL*|

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