Enable the Wallet Feature
To start using the Wallet on your Raklet account, you first need to enable it from the App Store.
Go to the App Store in your Administrator Panel.
Find the Wallet feature and click Enable.
Once enabled, the Wallet module will appear in your admin panel, where you can track all transactions and reports in one place.
Set Up Your Locations
Before adding credits, set up the locations where members will be able to redeem their wallet balance. Every redemption is tied to a location, so you can track activity per venue.
Go to Settings within the Wallet module.
Click Add Location and enter a name (for example, Left-Handed Joint Brewery).
To rename or remove a location, click Edit next to it.
You can add as many locations as you need.
Add Credit to a Member's Wallet
You can add credit to individual members manually, or import a credit list in bulk if you're loading credits across many accounts at once.
To add credit manually:
Go to the Contacts section in your Administrator Panel and open the member's profile.
Click on the Wallet tab.
Click Add Credit.
Enter the amount (for example, 20) and click Save.
The credit will appear in the member's wallet balance immediately.
To import credits in bulk:
If you have a list of credits to load across multiple members (for example, ahead of a share-buyback offer or member promotion), you can reach out to [email protected] with your credit list and we'll help you with the import.
Redeem Credit at a Location
When a member uses their credit at one of your venues, you'll redeem it from their wallet.
Open the member's profile and click the Wallet tab.
Click Redeem.
Enter the amount to redeem (for example, 5).
Choose the location where the transaction is happening.
Add a note if you want to record any extra detail.
Click Save.
The balance updates automatically and the transaction is logged.
View Transactions and Reports
Every Add Credit and Redeem action is logged so you can audit activity per member and per location.
Go to the Wallet module from your Administrator Panel.
Open the Transactions tab to see every credit and redemption; including amount, member, location, and the admin who performed it.
Open the Reports tab to see aggregated activity across your locations.
How Members See Their Wallet
Members can see their wallet balance and history in two places:
Digital membership card. When a member shows their digital card and your team scans it, the Wallet section appears underneath the card details, showing their current balance, recent redemptions, and credit details.
Member portal. Members can also see a dedicated Wallet section in their profile, where they can review their balance and full transaction history at any time.