Custom Email Sender feature is only available to Premium plans.

Do you want to send your emails to your customers with your own sender email address? You can configure it easily with Raklet!

1. Save your sender email address on Email Identity Edit page

Firstly you should go to the Email Settings page and then reach to the sender profile edit page. If you don't have a sender profile yet, create a new one.

On the sender profile edit page, type your custom sender email address to From Address field and click Save button:

2. Verify your sender email address

After saving the sender email address, you need to verify it. Raklet uses Amazon SES (Simple Email Service) as email service provider. When you save a sender email address, Amazon will automatically send you a verification email which has a subject like "Amazon Web Services – Email Address Verification Request in region US West (Oregon)". Click on the verification link in this email and your email verification will be completed.

3. Add CNAME records to configure DKIM

There is one last step for custom sender email configuration. You need to add some CNAME records to your email domain. This is necessary for DKIM (DomainKeys Identified Mail) verification.

On the sender profile edit page, you can see the CNAME records table that you need to add to your domain:

You can add CNAME records yourself from your domain registrar's DNS management panel, or just ask this from your provider.

Setting it up yourself

If you are familiar with creating DNS records, this step should be easy for you. Just add the CNAME records needed.

Each domain name provider's control panel is unique to its own. So you should know how to add a DNS record on your domain name provider's website. You can find wiki pages of some domain name providers that explaining how to add a CNAME record below:

Setting up with your domain name provider's assistance

Contact your domain name provider directly and ask for their assistance with the setup.

Don't know who your domain name provider is? Click here then enter your domain name in the field and click the Search button. Within the search results – or further down in the raw details – look for the name of your domain name provider in the Registrar field.

Use the following email template – just copy and paste it, and adjust as required.

Please assist me with my domain name setup <MYDOMAIN.COM>
by adding the following DNS record to it:

Name: <Name-1>
Value: <Value-1>

Name: <Name-2>
Value: <Value-2>

Name: <Name-3>
Value: <Value-3>

Within your email, you should replace <MYDOMAIN.COM> with your email domain and CNAME name-values with the correct values which exists on Sender Profile Edit page. With some domain registrars, the name is not required.


You've completed all the steps for custom email sender configuration. Note that verification of these settings may take up to 72 hours.

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