Standard Support (Included)
All Raklet clients have access to free email and chat support.
This is ideal for:
Day-to-day questions
Feature guidance
Troubleshooting and quick help
Our support team is always happy to help you move forward smoothly.
Prioritized Support with a Dedicated Account Manager
For organizations that need more personalized and regular support, we offer a Dedicated Account Manager add-on.
What’s included?
A dedicated account manager who understands your setup and goals
2 personalized 30-minute support sessions per month
Priority assistance for ongoing questions and optimizations
This option is perfect for teams that:
Need regular check-ins
Want tailored guidance
Prefer speaking with the same person consistently
If you’re looking for a little extra help regularly, this add-on is a great fit.
Onboarding Package
We love helping you get started 🚀
Included with Premium Plans
Premium plans come with:
2 complimentary onboarding calls
Guidance on best practices
Help setting up Raklet according to your needs
Custom Onboarding Packages
For teams that need additional guidance, hands-on setup help, or extra calls, we offer custom onboarding packages starting at $300.
These are ideal if you:
Have complex workflows
Are migrating from another platform
Want a fully tailored setup experience
Data & Subscription Imports
We offer several ways to handle data and subscription imports, depending on your needs and the complexity of your setup.
Historical Data Imports
Please note that historical data imports are a paid service. When importing subscriptions, there are a few important points to keep in mind:
During subscription import, you can choose a subscription start date and a payment start date.
For data consistency, we recommend starting subscription imports from one previous billing period using data import.
Import Options
In most cases, you can handle the import yourself using Raklet’s available tools. This is the default and recommended approach for teams that want to manage their own data. You have other options for importing your data:
Using the API
You can import subscriptions and related data via our API if you have a technical team available.Handled by Raklet (Setup Fee)
You can ask our team to manage the import for you. This is offered as a one-time setup service, typically priced between $400–$800, depending on the complexity of your requirements.
If you’re unsure which option is best for your use case, let us know — we’ll review your needs and guide you to the most suitable solution.
Just let us know what you need, and we’ll help you find the right onboarding setup.
If you have any questions about support or onboarding options, feel free to reach out. We’re happy to help!